How can we help?

Contact us

For any question, problem or suggestion about CarAI, write to us at support@joincarai.com. We answer every message.

To help us solve your issue faster, please include:

• Your device model and iOS/Android version.
• The CarAI app version (shown in the app settings).
• A short description of the problem and, if possible, a screenshot.

Subscriptions and purchases

Subscriptions and one-time purchases (Keys) are billed and managed by the App Store or Google Play. You can manage or cancel your subscription at any time from your store account settings. If a purchase didn't unlock correctly, try Restore Purchases in the app settings — and if that doesn't fix it, email us and we'll sort it out.

Account and data

To request access to your data or the deletion of your account, write to support@joincarai.com from the email address linked to your account. You can find more details in our Privacy Policy.

Frequently asked questions

Questions about Keys, plans or what each analysis includes are answered in the FAQ on our homepage. For anything else, our Terms & Conditions describe how the service works.